Vertical Office

A smile on the phone is actually audible to the caller and gives them a sense of friendliness, however maintaining this smile throughout the day can be physically and mentally taxing. This example serves to underline the importance of ergonomically designed workplaces - aiming to facilitate employees in achieving their daily tasks. 

Vertical Office satisfies the essential factors of a call centre, combining screening, lighting, accoustics and desk height to give a high level of efficiency. The system elements make a whole range of different call centre layouts possible.

Whether used for a call centre, a helpdesk or a hotline, "desk sharing" is an integral part of this system. The ability to quickly adjust work areas to different body sizes and work habits is combined with acoustic screening.

This reduces factors that can lead to stress and consequently a relaxed atmospehere, allowing operators to focus on customer service.

Call centres and customer service areas can put alot of pressure on the employee. To reduce these physical and psychological burdens while also increasing performance, one must take potential acoustic and visual disturbances into account in the planning stage.

One persons work can often cause visual or audible disturbances for another. These can be prevented through the use of a room divider systems like "Vertical Office".  In addition, the use of special sound absorbing wall fillings can help shield against acoustic disturbances.

These acoustic dampeners are effective in the frequency range of 500 to 4000 hertz.